On 16-Jan-12, BT will be upgrading your local exchange to give you a better broadband service. You should get an improved, more consistent connection, and your speed might improve too.
RobO
Posted by Anonymous to swanageview at 13/1/12 9:42 AM
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Yes, I have noticed the difference. On speedtest my connection has jumped from 6.5 meg to over 13! Upload speeds have jumped from 250kb to 1 meg. Well done BT. This is a nice surprise!!!
My calander says that it's Fri the 13th!
D'yer I could be living inn the past?
in
Obviously.
I am getting 4.3 up and 0.5 down, mid afternoon, Friday so my system has not decided to go faster in anticipation of the upgrade. I usually get about 6 so this is worse than usual.
But how fast is everyones broadband when the schools finishes?
This is the email which prompted my posting:-
Important Service Update : Network upgrade information -
On 16-Jan-12, we’ll be upgrading your local exchange to give you a better broadband service. You should get an improved, more consistent connection, and your speed might improve too.
On the day of your upgrade
• We should be done by 6pm – but it could be later.
• During the upgrade, you’ll lose your broadband and phone connections for up to ten minutes. Unless you’re at home and online when we do the work, you probably won’t notice the downtime. Your broadband and phone should start again automatically.
• You might like to keep a mobile phone handy for urgent or emergency calls.
After your upgrade
We’ll email you when your upgrade’s done. Your broadband and phone should have started again automatically by then. But if they haven’t, restart your BT Home Hub or router by pressing the restart or on/off button.
Your line needs time to settle down
After your upgrade, your broadband might slow down or even stop now and again. That’s normal. It’ll take up to ten days for your broadband to settle down. You can help it along by leaving your BT Home Hub on and using your broadband as much as you can for this time.
Will it affect BT Vision?
• If you have BT Vision and you’re watching an on demand programme during the upgrade, you’ll see an on-screen error message (V04).
• After the upgrade, everything should restart automatically. Any recordings you’ve already saved or scheduled will still be there.
• If you get an error message after the upgrade, restart your BT Vision box by holding down the power button for about six seconds.
If other things connected to your phone or broadband line are playing up after the upgrade, you might need to restart them too.
Is this about BT Infinity?
No, this upgrade is part of our ongoing network improvements. If we can offer you BT Infinity, our super fast fibre broadband service, we’ll let you know in a separate email or letter. Or you can check availability at bt.com/infinity
Got a question?
You can find out more about the upgrade at bt.com/networkupgrade. You can get in touch with us from here too.
Thanks for choosing BT,
Warren Buckley
Managing Director, Customer Service
I do not understand this. I was brought up on an ink well & quill pen. Getting access to information on the computer seems quick. What difference does a fraction of a second make?
This is part of the 21st Century Network (21CN) programme which is the network transformation project of the UK telecommunications company BT Group plc for data and voice. It had been intended to move BT's telephone network from the present AXE/System X Public Switched Telephone Network (PSTN) to an Internet Protocol (IP) system.
Broadband moves up to ADSL2+ with 24 meg in theory.
Does this apply to TalkTalk customers,too?
As Father Ted put it, "That would be an ecumenical matter."
The Catholic Church needs a few good men like Father Ted.
Wow I'm getting nearly 20Mb download speed now
(NOT!)
My Download speed last week was 6mb/s today, (Tuesday) it's 10.08! Well it's a start.
RobO
Upload speeds are what's needed to change. Too much concentration on downloads. Of course, it needs to be improved as they're doing to enable speedier on demand viewing of content, but businesses that rely on fast upload speeds to send large files need to be remembered to.
Great that they're working on this though - be a while before fibre optic, but hey, at least rural broadband may come out of the dark ages.
Oh, and seeview, it should apply to TalkTalk as we use the same exchange, so it'll benefit us as well.
My up load speed has gone from 0.346 mbs last week to 10.664mbs today, which is an improvement, (a rare thing today).
RobO
Well, something ahs happened. I was chigging along at about 6mbps both before and after the application of the upgrade on Monday. It is now tuesday evening so I thought I would restart my router and see what happened. What has happened is that my speed has halved which seems a little odd. Perhpas it will sort itself out as BT claim.
Thanks Reece De Ville, I had assumed that, but having received no notification from TT thought I might as well check.
No difference here - roughly 3.5mbps download and between 0.5 and 0.7 upload, depending on which b/band speed check I use.
My ISP is charging £20 to upgrade us to ADSL2+ and says we will get 17mbps. A couple if years ago they said it would be free but that seems to have evaporated. You need SDSL for fast upstream and that is a lot more expensive. Looking at the little maps on the speedtest sites that show what other people get there are a lot of slow TalkTalk connections and one very fast one in Swanage.
I wonder if the TalkTalk one in Swanage works for them ?
i get about 6-8mb download and about 0.5-0.7 upload as a rule. Can vary, but it's better than I had with BT.
I had a TalkTalk bod pop over a while ago to say they were working on the exchange so this may be that. Whoever you're with, you should see a change as BT own the exchange but rent out the lines/points to other companies.
That said, I'll wait and see if mine changes!
You may need to ask your isp as the change does not seem to be automatic.
Maybe a reboot of the router?
When I asked my isp they said that because there was a charge you had to ask for the change to be implemented as they did not think the customers would like an unexpected bill of twenty pounds. So, nom not just a reboot of the router.
cc'd from RobO:-
BT email.....
Good news
This is to let you know that we've now upgraded your line and you should now have an improved, more consistent broadband connection, and maybe a speed increase.
You can find out more at bt.com/networkupgrade
Remember your line needs time to settle down
For the next ten days, your broadband might slow down or even stop now and again. That's normal and it'll soon settle down. You can help it along by leaving your BT Home Hub on and using your broadband as much as you can for this time.
Equipment playing up?
If you have BT Vision and you get an on-screen error message (V04), please restart your BT Vision box by holding down the power button for about six seconds.
If other things connected to your phone or broadband line are playing up, you might need to restart them too.
If you’ve tried the above and still have problems, try our help pages or call us on 0800 111 4567.
Try our Broadband Accelerator
The BT Broadband Accelerator can help improve your broadband speed by up to 1.5Mb. It filters out electrical interference from your TVs, lights and other everyday equipment that could be slowing down your internet. As a BT broadband customer, you can order one free online – all you pay is the £1.30 postage (one per household). Order yours or find out more at bt.com/accelerator
Is this about BT Infinity?
No, this upgrade is part of our ongoing network improvements. If we can offer you BT Infinity, our super fast fibre broadband service, we’ll let you know in a separate email or letter. Or you can check availability at www.bt.com/infinity
Thanks for choosing BT,
Warren Buckley
Managing Director, Customer Service
Dear Mr Nick Storer
We have good news for you. The exchange equipment we use to provide your service has now been upgraded, and we can offer you a faster 'upto 20Mb' service.
You don't need to do anything, and we'll switch you over automatically, for free.
We expect this to happen within the next 5 weeks.
Anyone else having problems with the internet disconnecting and then reconnecting every hour or so? Mines been doing it since BT stuffed up the exchange. Can get around 30-50 mins now without it failing!
I am getting 24mb/sec!!
Oh. I live abroad.
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